Resolved I can't log in NU

Discussion in 'Suggestions & Bug Reports' started by A Passing French, Feb 17, 2023.

  1. A Passing French

    A Passing French Active Member

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    It's very strange. I can log in the forum and change my password at will but when I try to go on Novel Updates itself it tells me that I have the wrong password. No matter how many times I change the Password nothing works ToT
     
  2. Nom de Plume

    Nom de Plume [Shio’s Disciple] [True Villain] [Equip: Gunblade] Novel Updates Staff

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    Hmmm… I would try clearing your cookies before the next log in attempt.

    What browser are you using and did you do a name change recently?
     
  3. A Passing French

    A Passing French Active Member

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    I'm on firefox, sadly clearing my cookies did not work (I hoped it would ^^') I had the same name since I began using NU
    P.S thanks for helping out !
     
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  4. Nom de Plume

    Nom de Plume [Shio’s Disciple] [True Villain] [Equip: Gunblade] Novel Updates Staff

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    Haha… I’m going to reach out to @Tony directly since clearing the cookies didn’t work. Sorry I couldn’t fix that for you >_<
     
  5. A Passing French

    A Passing French Active Member

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    It's ok, thank you for the help ! :-D
     
  6. Nom de Plume

    Nom de Plume [Shio’s Disciple] [True Villain] [Equip: Gunblade] Novel Updates Staff

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    The best advice I can give if you are in a hurry is to search for similar bug reports and attempt the troubleshooting steps within.

    I did think of one thing. Are you matching case when you type out your username? Ie making sure you type out A Passing French and not a Passing frEnch? I’ve ran into issues logging in before and I have a vague feeling NU may be case sensitive. I don’t recall off the top of my head since I’ve always been logging in with the exact capitalisation, but that habit may have been formed from necessity LOL.

    I think my issue might have had something to do with logging into NUF before NU (or vice versa) and needing to log completely out of both before attempting the NU login. It was a really odd bug that I ran into many many years ago and tbf the issue may have been more along the lines of not being able to log out. I doubt you are in the same situation, but whether you are already logged into NUF might be worth keeping an eye out for during your log in attempts.
     
    Last edited: Feb 17, 2023
  7. A Passing French

    A Passing French Active Member

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    It's ok I'm in no hurry at all ^^
    I'll it try out your advice, who know maybe I'll find something ;-)
     
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  8. Nom de Plume

    Nom de Plume [Shio’s Disciple] [True Villain] [Equip: Gunblade] Novel Updates Staff

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    Wish you luck and happy reading! :blobloveread:

    I also edited my post from earlier with more details. Heading out for now. :sushi_hide:
     
  9. runsing

    runsing status : bleeding, health -10/s Novel Updates Staff

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    logout from the forum, and do a password reset
    https://forum.novelupdates.com/lost-password/
     
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  10. A Passing French

    A Passing French Active Member

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    Ouch it told me "This account has been locked because of too many failed login attempts", well, Ill try out again in 11hours... Thank you for the help anyway, Ill ask some help again once I am allowed to re-connect on NU ^^"
     
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  11. A Passing French

    A Passing French Active Member

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    Hello again ! I tried again today but I still have no success and i still only log on the forum and logging out does not change anything. I do not know if it changes anything but I have never been able to log in NU via my phone, it always told me that I had the wrong password no matter what I did (it seems like the same bug to me ^^')

    I just tried on my phone again and it is exactly the same, I can log in the forum but not on NU itself ToT
     
    Last edited: Feb 18, 2023
  12. LaDyViL

    LaDyViL New Member Staff Member

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    Did you use any special characters on your password?
     
  13. A Passing French

    A Passing French Active Member

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    Yes, there is an ' i'll try without (if it work you're my savior)

    YOU DID IT !!! \o/
    Thank you sooo much ! And thanks to runsing and Nom de Plume toi :-D
     
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  14. lourdes

    lourdes Active Member

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    Having the same trouble
    I wanna add my reading list but i can access the forum but not the novelupdate page

    Tried many times reset already. Im so sad. This account is been with me so long and my reading list is the most important, i have too many novel waiting for update dont know where chapter i will be if i lost this
     
  15. shikanoin

    shikanoin Member

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    Same boat. It’s miserable.